Organized and reliable administration professional with a strong attention for detail with 8+ years office management and executive assistant experience, and 12+ years in customer service. Highly adaptable to new and changing environments.
Contact Me
[email protected]
LeeAnna Estein | LinkedIn
Skills
Microsoft Word
Microsoft Excel
File and Data Management
Scheduling
Payroll
Written Communication
Proofreading
Office Management
Bookkeeping
Accounts Payable
Education
Bachelors of Arts in English Literature
University of Nevada, Las Vegas
2007 - 2011
Certificates
Data Manipulation in Excel
Codecademy, 2023
Visualize Data with Excel
Codecademy, 2023
Excel Basics
Codecademy, 2023
Learn SQL
Codecademy, 2023
Software
Microsoft 365
Google Workspace
Quickbooks Online
Notion
Asana
Airtable
Workato
Insightly CRM
Bullhorn CRM
Adobe PDF
Nitro PDF
PandaDoc E-Sign
Zoom
Interests
Writing
Reading
Learning New Things
Volunteer Work
VegasWrimos
Las Vegas NanoWrimo Chapter
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LeeAnna Estein resume.pdf
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Why You Should Hire Me
Professional Experience
Office Manager
Las Vegas Mini Grand Prix, Las Vegas NV | On-Site | Feb 2023 - Sep 2023
Local family entertainment centered around go kart racing.
- Executed priorities and facilitated communication with highly involved, out of state business owners.
- Compiled charity donation packets and ensured charity point of contact received packet by due date.
- Converted paper-based HR procedures to digital which included new employee onboarding procedure, scanning and uploading existing employee files, and introducing exiting employees to new system.
- Calculated employee training, tenure, and pay rate data into readable and trackable reports using Excel.
- Processed semi-monthly payroll for a 70-100 employee business.
- Responsible for procurement and purchasing of stock for the kitchen, concessions, and office.
Office Manager
Sport Court of Nevada, Las Vegas, NV | On-Site | Jun 2020 – Jan 2023
Specialty construction company that provides outdoor and indoor sport courts for residential and commercial clients.
- Updated, wrote, and implemented procedures around company CRM which resulted in an additional $500,000 in revenue.
- Researched and implemented E-sign software to ease company-to-client and business-to-business relationship and increase close rate.
- Built and maintained workflows and automations using Zapier and Workato to connect Insightly CRM, PandaDoc, and Quickbooks Online to save man hours and to allow accuracy of information across app-based systems.
- Fulfilled both residential and commercial client requests over the phone and through email which included scheduling appointments; filling out and resending requested paperwork; and ensuring billing details are correct.
- Used LevelSet to track and send waivers and lien documents in adherence to Nevada contracting laws.
- Compiled and built reports and dashboards to track lead types of new clients, types of proposals signed, and revenue.
Insurance Sales Agent
American Income Life, Las Vegas, NV | Hybrid | Jan 2020 – Jun 2020
Provides and educates clients on supplemental life and health insurance coverage.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Maintain 150+ call volume per day so as to meet with as many clients possible, usually 5 or more per day.
- Call on policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes, or to change beneficiaries.
- Customize insurance programs to suit individual customers, often covering a variety of tasks.
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Administration and Sales Assistant
Work At Home Vintage Experts (WAHVE), Las Vegas, NV | Remote | Sep 2018 – Oct 2019
Remote insurance staffing company that connects almost retired or retired insurance professionals with agencies or carriers seeking assistance.
- Arranged multifaceted conference schedule for 5 executive Sales Team which involved reserving hotel rooms, arranging for and managing exhibition space, contacting organizers, and shipping conference materials.
- Scheduled and executed bi-monthly newsletter campaigns and post-conference marketing emails using Constant Contact.
- Contacted state insurance associations to schedule meetings with Chief Marketing Officer, and to confirm membership statuses of new clients.
- Entrusted with employee, client, and candidate anniversary and birthday recognition program.
- Utilized and maintained Bullhorn CRM to track candidates, clients, and tasks for 4 departments.
- Proofread and edited sales literature and newsletters for accuracy.
- Compiled weekly and monthly analytic reports for Sales Team.
Customer Service Representative
Uhaul Moving and Storage, Las Vegas, NV | On-Site | Jun 2018 – Oct 2018
Moving equipment and storage space rental facility.
- Managed reservations, which included assisting customers in reserving desired equipment in person or over the phone; calling customers who are picking up or returning; and canceling equipment when requested.
- Handled the reservation and payment of storage units.
- Answered phones and forwarded to the manager when necessary.
- Performed opening and closing procedures, which included counting cash drawer, compiling the closing deposit, and running necessary reports. Inventory management such as accepting deliveries and stocking the floor.
- Communicated effectively with employees in the equipment yard.
Office Assistant
MOMs Music and Movies, Ramstein Air Base, Germany | On-Site | Feb 2015 – May 2018
Multiservice military base facility that provides movie rentals, instrument sales, document printing and formatting services, and photo printing services.
- Developed and implemented a new in-house file system that utilized proper filing practices under the Air Force Records Information System.
- Audited facility profits and expenditures using 2 different government contracted software systems and Excel.